Assertiveness is not something you have to be born with – we can all learn it. If you would like to communicate more effectively and improve your personal, social and work relationships, this workshop helps to achieve that. Being able to communicate assertively means that we respectfully inform others about what we want and what we don’t want. It creates the opportunity for dialogue and compromise, both crucial factors in coming to mutually beneficial outcomes. In personal and social relationships this means we ensure that our needs are heard by others, but we remain open to acknowledging and incorporating their needs as well.
Non-assertive communication such as aggression brings up defensive reactions in others meaning they will stop listening. On the other hand, if you are being passive, saying “No” can be very difficult even if you really don’t want to do something. In both cases you won’t be heard and others are unable to understand what you need.
In work relationships, assertive communication allows us to address any issues that may arise amongst colleagues. If you manage teams and staff, communication is key in keeping them engaged and motivated. By using assertive communication you feel justified to ask for their input, but remain open for any issues they may have. This “firm, but fair” approach is highly effective in fostering loyalty as staff feel included in work processes and decisions. We are also able to set boundaries to ensure that our superiors are aware of what they can expect of us and what not to, thereby preventing unrealstic target setting and avoiding high stress levels.
Daniela Nicol, a UK-qualified and experienced mental health professional, developed a series of workshops aimed at improving wellbeing in everyday life and at work. Daniela delivers these workshops in a range of settings such as companies, schools, colleges and adult learning centres, obtaining noticeable results.